Frequently Asked Questions
Welcome to the Florence and Mae Los Angeles Frequently Asked Questions page. We’re here to answer common questions and help ensure a smooth shopping experience. If you need additional assistance, please feel free to contact us.
How long will it take to receive my order?
Estimated delivery times are as follows:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Total estimated delivery time: 7–10 business days
For full details, please review our Shipping Policy.
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United States. Additional information is available in our Shipping Policy.
Where is Florence and Mae Los Angeles located?
Florence and Mae Los Angeles is a United States–based online business. We operate exclusively online and ship orders within the United States.
What if I receive a defective or incorrect product?
If you receive a defective, damaged, or incorrect item, please contact us within 30 days of receiving your order. We will assist you according to our return procedures. Full details are outlined in our Refund & Return Policy.
Can I cancel my order after it has been placed?
Yes. Orders may be canceled within 24 hours of being placed. To request a cancellation, please contact our support team as soon as possible.
What is your return policy?
We offer a straightforward return process. Complete terms and conditions can be found in our Refund & Return Policy.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed. Refunds typically appear on the original payment method within up to 7 business days, depending on your payment provider.
Do you offer warranties or guarantees?
Eligible purchases are covered by a 30-day return period. Please refer to our Refund & Return Policy for full details.
How can I contact customer support?
You can reach our customer support team via our Contact page or by emailing us at support@florenceandmaelosangeles.com
Do you ship internationally?
No. At this time, we ship exclusively within the United States.
Do you have a physical store location?
No. Florence and Mae Los Angeles operates as an online-only store.
Do you accept bulk or wholesale orders?
Yes. Bulk order requests may be submitted by contacting our customer support team for further assistance.
How do exchanges work?
Exchange eligibility and procedures are explained in our Refund & Return Policy.
How can I track my order?
You can track your order through the Track Order Page on our website.
Contact Information
Store Name: Florence and Mae Los Angeles
Address: 3650 W Martin Luther King Jr Blvd Ste 245, Los Angeles, CA 90008
Email: support@florenceandmaelosangeles.com
Phone:+18125563723
Contact form: Click here
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Response Time: We aim to reply within 1–2 business days.